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Virtual Visits

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Virtual Visits

Plumbing Help with Minimal Face to Face Contact!

During these difficult and uncertain times, many people are doing everything they can to avoid face to face contact with people outside their homes. However, when something happens in your home and you need the help of a professional, that means you’re faced with the proposition of having to invite someone you don’t know inside in order to get it fixed. To give you greater peace of mind and help preserve some of those precautionary measures you’ve taken over the last several months, our team at Mercy Plumbing has now begun offering virtual visits to customers in Katy and the surrounding areas.

How a Virtual Visit Works

As the name implies, a virtual visit is done entirely through the use of your computer or a smartphone or tablet. When you schedule a virtual visit, our team will make you an appointment for a particular date and time as well as select the method of meeting with you. We have the ability to utilize almost any video conference or video chat program, including FaceTime for iPhones, Google Duo for Android, and Zoom, Skype, and a number of other video chat programs.

At your scheduled appointment time, our master plumber will contact you via your preferred video chat program and ask you several questions regarding the issue impacting your home. They will likely also ask you to focus your video camera on the impacted area so they can see the issue for themselves. This allows them to make a more accurate diagnosis of your issue and determine if a visit to your home is truly necessary. If the issue is minor and something you may be able to repair on your own, the master plumber will walk you through the repair process so you know exactly what you need to do to fix the issue yourself. If the issue is too difficult for the average person to fix, or the problem requires specialized tools that most homeowners likely won’t have access to, we will schedule an in-home visit with you.

Why Choose a Virtual Visit?

Virtual visits are a great way for us to continue to serve our community by providing outstanding, professional-quality plumbing services without increasing the risk of face-to-face contact. With the Novel Coronavirus continuing to spread, people everywhere are taking substantial precautions and preventative measures to try and slow the spread of the disease. Per guidelines released by the CDC, that includes remaining sheltered indoors unless absolutely necessary and avoiding in-person contact with those outside your home.

Virtual visits also allow our team here at Mercy Plumbing to continue to remain safe as well. By minimizing the amount of time spent in the homes of our customers, we’re minimizing their own chances for accidental exposure to the disease. This greatly reduces the chances that they may accidentally become infected, thus further spreading the illness. By avoiding the need for in-person inspection and diagnostic services, our own team will remain safe and healthy, and that should only further increase your peace of mind should a member of our team need to come to you to fix your issue.

Virtual visits are also available for a discounted price! Because virtual visits do not contain travel expenses, we’re able to offer them for a lower cost than our typical service call fee, and that saves you money while getting you the information you need about your plumbing problems. Whether it’s a blocked drain, a mystery water leak, or a faulty water heater, our team will be able to look it over for you and determine whether further action is needed, potentially saving you more money during a time where available funds may be growing tighter and tighter.

Do you have a plumbing problem? Let the team at Mercy Plumbing get it fixed for you! Call us at (832) 876-9498 to schedule yours today.

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Unmatched Quality & Values

24/7 Emergency Service

Did your sewer back up in the middle of the night? Don’t worry—we have you covered at all hours of the day and night.

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We stand behind all the work we carry out. If you’re not satisfied, we’ll gladly remove the parts installed and refund your money.

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You’ll always know the cost of your service ahead of time because we charge by the job, not by the hour. Rest assured, you’ll never receive a surprise on your bill.

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Do you need to get your plumbing fixed now but don’t want to pay for it all up front? At Mercy Plumbing, we offer excellent financing options.

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